When your order is received, we will automatically confirm receipt but as you will appreciate, no electronic mail system is totally flawless and if an order goes astray we obviously will not know about it. If, after placing an order, you do not receive an acknowledgement email, please contact us by phone 01856 872417 or email to info@jollysoforkney.co.uk so that we can investigate.
No, we only ship within the UK.
Because the product is fresh, dispatch is restricted by Royal Mail schedules - we have to be sure that your parcel will be delivered before the weekend. Our normal despatch days are Monday, Tuesday and Wednesday each week: occasionally we may despatch on Thursday. Depending on where you live, delivery will be either one or two days after dispatch. Unfortunately we are unable to state what time your delivery will arrive on that day.
Our packaging is designed to keep our products at the appropriate temperature for at least 72 hours. Our products are vacuum–sealed, then packed in an insulated box along with gel ice packs. They can be disposed of in normal household rubbish, or safely re-used in your cool-box or hamper. A couple of hours in the freezer will prepare it and it can be used repeatedly.
When you place your order, it will be for a particular product or selection of products. There may be occasions when our suppliers cannot match our demand for prime products and despite best efforts it is possible that we may not always carry stock of everything shown on our web-site. We reserve the right to substitute out of stock products for a similar product.
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by one of our members of staff and we will do our utmost to resolve any complaint, to your satisfaction, within 7 days. Your statutory rights are not affected. You will understand that due to their perishable nature we are not able to accept returned goods or claims for goods ordered in error.
In the event of your order failing to arrive when expected, please email info@jollysoforkney.co.uk within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.
You can purchase an electronic voucher which only works on our website. If you would like a gift card which can be used in our Hatson Shop or The Brig Larder, then please give us a call on 01856 872 417.
There is free UK delivery on all orders over £20.
Shop Pay, PayPal and various different cards.
Yes! When checking out, there is the option to add a handwritten gift card for the additional fee of £2.95.
All of the products sold in Jolly's are made on the Islands. For more details on where our products come from, just click on the 'more details' button when browsing.
Gift vouchers for the Brig Larder can be purchased on request - give us a call on 01856 873146 to find out more.
Once your order has been placed you will not be able to change your dispatch date through our online system. Please send us an email (info@jollysoforkney.co.uk) or give us a call (01856 872417) and we can adapt this for you.
We do not currently have a click and collect option available through our website. If you would like to do this please give us a call and we can arrange for collection at one of our stores.
Yes, any of the team are happy to process your order over the phone. You can call us on 01856 872417.
Yes, once we have dispatched your order Royal Mail will send you a shipping confirmation which contains a tracking number to track your order.
If you have a question that was not answered here you can email us at info@jollysoforkney.co.uk or call on 01856 872417.
